Refund policy

Return & Refund Policy

We have a 30-day refund policy, which means you have 30 days after receiving your item to request a refund only if your product arrives damaged or broken.

To be eligible for a refund, your item must be received in damaged or broken condition. We cannot accept returns or issue refunds for products that have been opened, used, or are in otherwise unsellable condition.

To start a refund request, please contact us at Contact@SoapBarnCompany.com with your order number and a photo of the damaged or broken item. Please do not send the item back before your refund is approved.

If your refund is accepted, we will provide instructions on how to return the damaged item (if applicable) and process your refund promptly.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you receive the wrong product. We want to make it right!

Exceptions / Non-Refundable Items

Due to hygiene reasons, we do not accept returns or refunds on items that have been opened or used. This includes soaps, lotions, and other personal care products.

Exchanges

We currently do not offer exchanges. If you wish to try a different product, please place a new order.

Contact Us

For any questions or to start a refund request, please contact us at Contact@SoapBarnCompany.com